thekat.shop membership programme

thekat.shop

OFFICIAL ANNOUNCEMENT

RULES AND TERMS

Founding Membership Programme

The Founding Member Programme of thekat.shop

Organiser	TKS Fashion Company Limited (CÔNG TY TNHH THỜI TRANG TKS)
Tax code	0319171401
Registered business address	7 Trần Huy Liệu, Phú Nhuận Ward, Ho Chi Minh City
Effective from	12/08/2026
Version	1.0

Before you read This document sets out in full your rights and obligations when you join the Founding Membership programme. Because the programme involves money you pay in advance, Kat recommends that you read the whole document carefully, in particular Section 07 on the Wallet and Credit and Section 13 on exclusions.

Throughout this document, the following terms have the meanings given below:

Term	Definition
Kat or the Company	TKS Fashion Co., Ltd., the company that owns and operates the thekat.shop brand.
You or the Member	An individual who has completed payment and whose participation in the Founding Membership programme has been confirmed by Kat.
Registrant	An individual who has filled in the waitlist form but has not yet been invited or has not yet completed payment. A Registrant is not yet a Member.
Waitlist	The list of people registering their interest in the programme, open from 12/08/2026 until the end of 30/09/2026.
Founding Membership	The first membership phase of the programme, lasting 3 months, for the group of customers invited by Kat from the waitlist.
Icon tier	The only membership tier that applies during the Founding Membership phase.
Wallet	The Member's personal shopping account in Kat's system, which records the amount the Member has topped up.
Credit	The balance in the Wallet, denominated in Vietnamese đồng, which may only be used to pay for purchases at Kat in accordance with the terms of this document.
Original price	The listed price of a product at the time of purchase, before any discount programme is applied.
Member price	The price a Member is entitled to, as set out in Section 09.
Promotions	The discount programmes that Kat applies to all customers from time to time.
Unused	A product that meets all of the conditions set out in Section 10.3.
Official Programme	The membership programme open to everyone, expected to launch after the Founding Membership phase.

Founding Membership is Kat's prepaid membership programme. You top up an amount in advance into your personal shopping Wallet and, in return, receive member benefits for the duration of your participation.

2.1. What this programme is NOT

To avoid any misunderstanding, Kat makes clear that Founding Membership is not:

◆  Not a membership fee. The amount you top up is your own money for purchases, recorded in your Wallet and deducted gradually as you shop. Kat does not retain this amount as a fee.

◆  Not an investment, fundraising or capital contribution. You receive no interest, no dividends, have no shareholder rights and bear none of Kat's business risk.

◆  Not a deposit account. Credit does not earn interest in any form.

◆  Not a means of payment, e-wallet or multi-purpose prepaid card. Credit can only be used for purchases at Kat and cannot be used to pay any third party.

◆  Not a discount programme. It is a loyal customer care programme.

2.2. No automatic renewal

The programme does not renew automatically and Kat will not automatically charge any of your accounts, cards or payment methods after the 3 months end.

3.1. Mandatory conditions

You may join Founding Membership if you meet all of the following conditions:

1.  You are aged 18 or over and have full legal capacity under Vietnamese law.

2.  You have a valid Vietnamese mobile phone number that is in use and owned by you.

3.  You registered on the waitlist within the specified period and provided truthful, accurate information.

4.  You have received an invitation from Kat and completed payment within the specified time limit.

3.2. Number of places and order of priority

◆  The number of Founding Membership Members is limited.

◆  Kat gives priority to the first 50 registrants, after which applicants are considered in order of registration and according to how well they suit the programme.

◆  Registering on the waitlist does not guarantee a place. Kat has full discretion over the final invitation list and is under no obligation to explain why anyone has not been invited.

◆  Kat reserves the right to close registration before the deadline if all places have been filled, and will make a public announcement if so.

3.3. Personal nature of membership

Membership is tied to you personally Each individual may register for and hold only one membership, linked to the registered phone number. Membership, the Wallet and Credit may not be transferred, given away, donated, resold, lent, pledged or shared with anyone else in any form. The Wallet may only be used by you. No one else may use your Wallet to make purchases, including members of your family. If an individual registers multiple memberships using different phone numbers, Kat reserves the right to cancel the duplicate memberships and keep only the earliest registration.

Kat reserves the right to ask you to present identification for verification where there are grounds to suspect that the Wallet is being used by someone other than you, particularly for high-value or unusual transactions.

4.1. Key dates

Stage	Details	Timing
1. Waitlist	You register your interest and may pay a deposit to hold a place	From 12/08/2026 until the end of 30/09/2026
2. Review	Kat reviews the list and sends invitations to join	No later than 01/11/2026
3. Payment	You pay, and Kat activates your Wallet and benefits	Within 07 days of receiving the invitation
4. Founding Membership	You enjoy the full benefits of the Icon tier	3 months from the date your Wallet is activated
5. Official Programme	The official Membership programme opens to everyone	After the Founding Membership phase

4.2. When the 3 months begin

The 3-month period runs from the date Kat confirms it has received payment in full and activates your Wallet, not from the date you registered on the waitlist, nor from the date Kat sent the invitation.

EXAMPLE You register on the waitlist on 20/08/2026. Kat sends you an invitation on 25/10/2026. You pay and Kat activates your Wallet on 28/10/2026. Your Icon tier benefits are then valid from 28/10/2026 until the end of 28/01/2027.

4.3. How Kat sends invitations

Kat will contact you via the phone number or Zalo account you provided when registering. Please stay reachable and respond within the specified time limit.

4.4. If you do not respond in time

If more than 07 days pass after you receive the invitation without you completing payment or responding, Kat reserves the right to offer your place to the next person on the list. In this case, if you have paid a deposit, Kat will refund 100% of the deposit in accordance with Section 06.

5.1. Joining amount

1.500.000đ, paid in a single payment for the full 3 months This is equivalent to 500.000đ per month and is a temporary rate that applies only to the Founding Membership phase. The full 1.500.000đ is topped up into your Wallet to shop at Kat, for your use only; it cannot be exchanged for cash and does not expire.

Kat does not accept partial payments or instalments for this joining amount, except where you have paid a deposit under Section 06.

5.2. Payment methods

a. Bank transfer

Bank	Sacombank
Account number	8931898
Account holder	CONG TY TNHH THOI TRANG TKS
Transfer reference	[Your phone number] FM

Please enter the transfer reference exactly as shown so that Kat can match your payment accurately. Kat is not responsible for transactions where the sender cannot be identified because the reference was incorrect or incomplete, until you are able to provide valid proof of transfer.

b. Payment in store

You can pay by cash, card or QR code at our 07 Trần Huy Liệu or 365 Nguyễn Đình Chiểu store.

5.3. Confirmation and activation

◆  Kat will confirm receipt of your payment by message within 24 working hours.

◆  Your Wallet is activated as soon as Kat has confirmed. Member benefits only apply from this point onwards.

◆  Please keep your transfer receipt until you have received confirmation from Kat.

5.4. VAT invoices

Under tax regulations, the amount you top up into your Wallet is an advance payment for goods, not a completed sale. Kat issues a VAT invoice at the time you make a purchase and receive the product, based on the actual value of each order. If you need an invoice, please let our staff know before you make your purchase.

5.5. No additional charges

Apart from the 1.500.000đ stated above, Kat charges no further fees of any kind throughout the Founding Membership phase. You are also under no obligation to make monthly purchases or to spend a minimum amount.

6.1. Nature

Paying a deposit is optional, not mandatory. You can still register on the waitlist as normal without paying a deposit. The deposit shows that you are genuinely interested and helps Kat prioritise inviting you earlier from the list.

6.2. Right to a deposit refund

Kat will refund 100% of the 200.000đ deposit in the following cases:

1.  You change your mind and request a refund of your deposit at any time before completing your joining payment, without having to give a reason.

2.  You are not invited by Kat to join.

3.  You do not respond to the invitation in time and your place is offered to someone else.

4.  Kat cancels, postpones or fundamentally changes the programme.

The deposit will be refunded to the same bank account you used to make the transfer, within 07 working days of Kat receiving your request. To make a request, message Kat via our Facebook Fanpage or Instagram, including your registered phone number.

6.3. When you join the programme

The 200.000đ deposit is counted towards the 1.500.000đ joining amount. You only need to pay the remaining 1.300.000đ. The full amount becomes Credit in your Wallet.

When the right to a cash refund of the deposit ends Once you have paid the full 1.500.000đ and your Wallet has been activated, the whole amount becomes Credit and is governed by Section 07. From then on, the cash refund right set out in Section 6.2 no longer applies, including to the original 200.000đ.

This is the most important section of this document. Please read it carefully before deciding to join.

7.1. Nature of Credit

Credit is the amount you have topped up, recorded by Kat in your personal shopping Wallet and denominated in Vietnamese đồng. It is your money for purchases; it is not reward points, not a promotional voucher and not a gift.

7.2. No expiry

The Credit in your Wallet has no expiry date. You can use it at any time, including after the Founding Membership phase ends and even if you do not join the Official Programme.

7.3. Not exchangeable for cash

Important term Credit may only be used to shop at Kat. Credit may not: ◆  Be withdrawn as cash, in whole or in part; ◆  Be transferred back to your bank account or anyone else's; ◆  Be converted into another form of payment; ◆  Be used to buy gift cards, shopping vouchers, coupons or any other transferable instrument; ◆  Be used to pay any third party other than Kat. Please consider this carefully before joining. By joining the programme, you accept that the amount you have topped up can only be used for purchases at Kat.

7.4. For your use only, non-transferable

Credit is tied to you personally. You may not give, sell, lend, share or transfer Credit for anyone else to use, including members of your family.

Orders paid for with Credit must be placed by you, in store or through your registered account or phone number. If Kat finds that the Wallet is being used by someone else, Kat reserves the right to take the measures set out in Section 16.

EXAMPLE You want to buy a top as a gift for a friend and pay with your own Credit. This is allowed, because you are still the buyer and you are the one making the transaction. On the other hand, if you give your Wallet details to a friend so that they can go to the store and buy clothes for themselves, this is not allowed.

7.5. How to use Credit

◆  When you make a purchase, Kat deducts the order value from your Credit balance after the member price has been applied.

◆  Only the amount you spend is deducted; the rest stays in your Wallet.

◆  If an order is larger than your Credit balance, you simply pay the difference by cash, bank transfer or card.

◆  Credit can also be used on products that are on promotion.

EXAMPLE You have 400.000đ left in your Wallet. You buy a dress with an original price of 700.000đ, which is 595.000đ at the member price. Kat deducts the full 400.000đ of Credit and you pay the remaining 195.000đ by cash or bank transfer. Your Wallet balance after the transaction is 0đ.

7.6. Checking your balance

To check your current balance, message Kat via our Facebook Fanpage or Instagram, or ask our staff directly in store. Kat recommends that you keep the confirmation after each transaction for easy reference.

When the Founding Membership phase begins, Kat will also provide an online balance check on the website www.thekat.shop. Kat will let you know when this feature is ready to use.

This is an information look-up feature. Being able to check your balance on the website does not mean that member benefits apply to orders placed on the website; see Section 14.2.

7.7. Balance discrepancies

If you believe the Wallet balance shown is incorrect, please notify Kat within 30 days of the transaction in question. Kat will review it and make a correction if the error was on Kat's side.

7.8. If Kat ceases trading

If Kat ceases trading or discontinues the brand, Kat undertakes to give you at least 60 days' notice and to refund any unused Credit to you in cash or by bank transfer. This commitment is intended to ensure that, in all circumstances, you do not lose your money.

All Founding Membership Members are placed in the Icon tier and enjoy all five of the following benefits for 3 months from the date their Wallet is activated.

Benefit	Details
1. Member pricing on every order	15% off the original price. Details of how this is calculated are in Section 09.
2. Free exchanges within 30 days	Exchange for another colour, size or product, for any reason. Details in Section 10.
3. Returns within 10 days, refunded as Credit	For any reason, with the value refunded to your Wallet. Details in Section 11.
4. Free alterations	Alterations to fit your figure. Details in Section 12.
5. Free delivery on every order	No minimum order value. Details in Section 12.

After the 3 months end, the benefits in this section cease as set out in Section 15.

9.1. Principle

You receive 15% off the original price on every product. The following principle applies:

Discounts cannot be combined with promotions. Kat compares the member discount with any promotion currently running and applies whichever is more favourable to you.

9.2. Illustrative table

Scenario	Discount you receive	Product with an original price of 500.000đ
No promotion	15% (member price)	You pay 425.000đ
10% promotion	15% (member price is higher)	You pay 425.000đ
15% promotion	15% (both are equal)	You pay 425.000đ
20% promotion	20% (promotion is higher)	You pay 400.000đ
30% promotion	30% (promotion is higher)	You pay 350.000đ
50% promotion	50% (promotion is higher)	You pay 250.000đ

9.3. Orders with multiple products

The discount is calculated on each product individually, not on the order total.

EXAMPLE You buy two items in the same order: a top with an original price of 400.000đ and no promotion, and a pair of trousers with an original price of 600.000đ on a 25% promotion. Top: 15% off, bringing it to 340.000đ. Trousers: 25% off, bringing them to 450.000đ. Your order total is 790.000đ.

9.4. Offers that cannot be combined

The member price cannot be combined with discount codes, vouchers, gift vouchers, loyalty points schemes, birthday offers, partner offers or any other separate offer, unless Kat expressly announces in writing that they can be combined.

10.1. Time limit

30 days from the date you receive the product.

10.2. Scope

You can exchange for a different colour, a different size or a different product, for any reason. You do not need to give a reason for the exchange.

10.3. Unused condition

A product is considered unused when it meets all of the following conditions:

1.  All tags, labels and attached labels are intact and have not been cut off or removed.

2.  It has not been washed, ironed, dyed, repaired or altered in any way.

3.  It is not dirty, stained, torn, frayed, stretched or damaged.

4.  It has no unusual odours, including perfume, cigarette smoke, food, mustiness or body odour.

5.  It has no traces of make-up, sunscreen, sweat or pet hair.

6.  The original packaging, bag and any accompanying accessories are intact.

Kat inspects the condition of the product on receipt. Kat's decision as to whether the product meets the conditions is final and is based on the actual condition of the product.

10.4. Price differences on exchange

◆  Exchanging for a higher-priced product: you pay the difference, calculated at the member price at the time of the exchange.

◆  Exchanging for a lower-priced product: the difference is refunded to your Wallet as Credit, not refunded in cash.

10.5. Number of exchanges

Each product may be exchanged no more than once. A product that has already been exchanged cannot be exchanged again or returned, unless it has a manufacturing defect.

10.6. How to exchange

Bring the product to a store, or message Kat via our Fanpage for instructions on sending it back. Kat covers the cost of shipping exchanges during the Founding Membership phase.

11.1. Time limit

10 days from the date you receive the product.

11.2. Refund method

The value of the product is refunded to your Wallet as Credit, not refunded in cash and not transferred back, even if you originally paid for the order partly in cash. This refunded Credit remains fully subject to the terms of Section 07, including no expiry, no exchange for cash and no transfer.
	EXAMPLE You buy a top for 595.000đ, paying 400.000đ with Credit and the remaining 195.000đ in cash. After 5 days you return the top. Kat refunds the full 595.000đ to your Wallet as Credit and does not refund the 195.000đ in cash.

11.3. Conditions

The same unused conditions set out in Section 10.3 apply, as does the same list of excluded products in Section 13. You can return items for any reason, without needing to explain.

11.4. Products with manufacturing defects

If a product has a manufacturing defect, Kat will replace it with a new product or provide a refund in accordance with consumer protection law. This right of yours is not limited by the terms of this document.

12.1. Free alterations

Kat provides free alterations so that products fit your figure, covering standard work such as taking up hems, taking in the waist, adjusting sleeves, narrowing the shoulders and similar adjustments within Kat's technical capabilities.

Not included: alterations that change the structure, silhouette or original design of the product; repairs to damage caused by you; alterations to products not bought from Kat. Our staff will discuss the details with you before carrying out any work.

Products that have been altered are not eligible for exchange or return, as they no longer meet the unused condition in Section 10.3. Please consider carefully before requesting alterations.

12.2. Free delivery

Applies to every order, with no minimum order value, within Vietnam.

Estimated delivery times: 1 to 2 working days within inner Ho Chi Minh City, and 3 to 5 working days for other provinces and cities, excluding Sundays and public holidays. These times depend on the courier and may be longer during peak periods or due to force majeure events.

This benefit does not apply to orders delivered outside Vietnam, or to special delivery services you request, such as express, same-day or fixed time-slot delivery. For these services, you pay the difference.

This section brings together all cases in which member benefits do not apply, so that you are fully aware of them before joining.

13.1. Products not eligible for exchange or return

Kat does not accept exchanges or returns of the following products:

◆  Products that are made to measure, made to order or personalised to your measurements

◆  Products that have been altered at your request

◆  Clearance items, samples, display items or items clearly marked as non-exchangeable and non-returnable at the time of sale

13.2. When the member price does not apply

◆  Orders placed on e-commerce marketplaces (see Section 14).

◆  Products to which a separate offer under another agreement has already been applied, or products in a programme that Kat has clearly announced is not eligible for the member price.

◆  Charges that are not the value of goods, such as special delivery charges or fees for services you specifically request.

◆  Wholesale or bulk orders intended for resale.

13.3. When Credit cannot be used

◆  Purchases on e-commerce marketplaces.

◆  Purchases of gift cards, shopping vouchers, coupons or any other transferable instrument.

◆  Payments to third parties other than Kat.

◆  Transactions made by another person using your Wallet.

13.4. Prohibited conduct

Kat reserves the right to refuse service, temporarily suspend or terminate your membership under Section 16 if you engage in any of the following conduct ◆  Providing false information when registering or when claiming benefits. ◆  Transferring, lending, reselling or sharing your Wallet, Credit or membership with another person. ◆  Using another person's Wallet or allowing another person to use your Wallet. ◆  Registering multiple memberships using several phone numbers in order to benefit more than once. ◆  Abusing the exchange and returns policy for gain, for example repeatedly buying and returning unusually large quantities, or buying items for temporary use and then returning them. ◆  Buying goods for resale without a written agreement with Kat. ◆  Payment fraud, including providing fake receipts or making untruthful transaction disputes. ◆  Insulting, threatening or causing harm to Kat's staff or property.

13.5. Force majeure

Kat is released from its obligation to provide benefits if it is unable to do so because of events beyond its reasonable control, including natural disasters, epidemics, fires, war, strikes, widespread system failures or changes in law or policy. In such cases, Kat will discuss with you to find a reasonable solution, giving priority to protecting your Credit.

14.1. Channels where member benefits apply

◆  thekat.shop stores: 07 Trần Huy Liệu, Phú Nhuận Ward, Ho Chi Minh City and 365 Nguyễn Đình Chiểu, Bàn Cờ Ward, Ho Chi Minh City.

◆  The official Facebook Fanpage and Instagram of thekat.shop.

14.2. Website

The website www.thekat.shop will apply member benefits from the time the Official Programme launches; they do not apply on the website during the Founding Membership phase.

14.3. Channels where benefits do not apply

Member benefits and Credit do not apply on e-commerce marketplaces, including Shopee, Lazada, TikTok Shop and similar platforms. Reason: these marketplaces have their own payment systems, pricing policies and returns policies that Kat cannot control. Orders on these marketplaces are subject to the policies of the marketplace concerned.

Please also note: prices listed on e-commerce marketplaces are 12% higher than the brand's own listed prices because of marketplace operating costs.

Kat sets out this section clearly to avoid any misunderstanding.

15.1. Member benefits end

After 3 months, the benefits in Section 08 end. To continue enjoying member benefits, you will need to join the Official Programme when it launches.

Kat does not renew automatically and does not automatically charge you.

15.2. Remaining Credit is still yours

Any unused Credit remains yours and does not expire. You can continue to use it to shop at Kat at any time, even if you do not join the Official Programme.

However, if you shop with Credit after the Founding Membership phase without joining the Official Programme, you pay the standard selling price and no longer receive the 15% discount.

EXAMPLE At the end of the 3 months, you have 500.000đ of Credit left and choose not to join the Official Programme. Six months later, you come back and buy a top priced at 300.000đ. You can still use Credit to pay the full 300.000đ, leaving a balance of 200.000đ. However, you pay the listed price of 300.000đ, without the additional 15% discount.

15.3. Official Programme

The Official Programme will be open to everyone. Its details, joining amount and benefits will be announced by Kat at launch and may differ from Founding Membership.

Kat values its first group of Members and will let you know as soon as the Official Programme opens, but makes no advance commitment to any specific offer reserved for this group.

16.1. If you choose to leave

You may stop using your benefits at any time by notifying Kat. In this case:

◆  Any Credit remaining in your Wallet is still yours, does not expire, and can be used to shop at Kat.

◆  Credit cannot be refunded in cash in any form.

◆  Kat does not refund any value corresponding to the remaining time of the 3 months.

16.2. Termination of membership by Kat

Kat reserves the right to temporarily suspend or terminate your membership if you engage in any of the conduct set out in Section 13.4.

Before terminating, Kat will inform you of the breach and give you an opportunity to explain, except in cases of serious breach or clear signs of fraud.

16.3. Treatment of Credit on termination for breach

Kat will still return any unused Credit to you in the form of purchases at Kat, after deducting an amount corresponding to any loss caused to Kat (if any, and where supported by evidence).

Any Credit arising from fraudulent conduct may be withdrawn by Kat in full.

17.1. Information Kat collects

Your full name, phone number, email, Zalo or social media account, information about your shopping habits, transaction history, and photos of transfer receipts if you pay a deposit or pay by bank transfer.

17.2. Purposes of use

◆  Confirming registration and managing membership;

◆  Contacting you with invitations to join and looking after you throughout your membership;

◆  Reconciling payments and managing Wallet balances;

◆  Informing you about programmes, new products and offers for Members;

◆  Fulfilling accounting, tax and other legal obligations.

17.3. Sharing of information

Kat does not sell, trade or share your personal information with third parties for commercial purposes. Kat only shares information in the following cases: with couriers for delivery, with providers of data storage infrastructure, or at the lawful request of competent state authorities.

17.4. Retention period

Kat retains your information for as long as you have a Credit balance and for the document retention period required by accounting law.

17.5. Your rights

You have the right to ask Kat to provide, correct, restrict the processing of or delete your personal information, by messaging Kat via our Facebook Fanpage or Instagram, or by emailing thekat.shop.membership@gmail.com.

Please note: if you ask for your information to be deleted while you still have Credit in your Wallet, Kat needs to keep at least your phone number and balance in order to protect your interests, as well as any records required by law.

18.1. Changes to these terms

Kat may amend this document to reflect operational realities or legal requirements.

For changes that directly affect the benefits already promised to current Members, Kat will give at least 30 days' notice via your registered phone number or Zalo. The benefits promised to you at the time you joined remain guaranteed until the end of the 3-month period.

18.2. Severability

If any term of this document is declared invalid or unenforceable by a competent authority, the remaining terms will remain in full force and effect.

18.3. Dispute resolution

Kat aims to resolve any issues through direct discussion and in good faith. Please contact Kat via our Facebook Fanpage, Instagram or in person at our stores.

If no agreement is reached within 30 days of a dispute arising, the matter will be resolved in accordance with Vietnamese law at the competent People's Court.

18.4. Governing law

This document is governed by and construed in accordance with the laws of the Socialist Republic of Vietnam.

18.5. Statutory consumer rights

Nothing in this document limits your rights as a consumer under the Law on Protection of Consumer Rights and related legislation.

Is the 1.500.000đ a fee?

No. It is your money for shopping, topped up into your Wallet and deducted gradually as you shop. You do not lose this money.

What if I do not buy anything in the 3 months?

Your Credit stays in your Wallet and does not expire. You can use it at any time, including after the 3 months.

Do I have to make a purchase every month?

No. Kat sets no minimum spend and does not require you to buy anything on a monthly basis.

Can I withdraw Credit as cash?

No. Credit can only be used to shop at Kat. This is an important term; please consider it carefully before joining.

Can I let a friend use my Credit?

No. The Wallet and Credit are for your use only. You can buy gifts for friends with your Credit, but you may not let anyone else use your Wallet themselves.

What if my order is larger than my Wallet balance?

You simply pay the difference by cash, bank transfer or card.

If there is a 30% promotion running, how does it work for me as a member?

You receive 30%, as it is higher than the 15% member discount. The two cannot be combined, but you always get the better rate.

If I return an item, will I get a cash refund?

No. The value of the product is refunded to your Wallet as Credit, including any part of that order you paid in cash.

Can I use Credit on Shopee or TikTok Shop?

No. Credit and member benefits only apply in Kat's stores and on Kat's Facebook Fanpage and Instagram.

Do I keep my member benefits after the 3 months?

Not automatically. After 3 months, the benefits end. To continue, you will need to join the Official Programme when it launches. Your remaining Credit, however, is still yours and does not expire.

I have paid a deposit but changed my mind. What happens?

Kat will refund 100% of the 200.000đ deposit at any time before you complete your joining payment, with no reason required.

Can altered products be exchanged or returned?

No. Products altered at your request no longer meet the unused condition and are therefore not eligible for exchange or return.

Does Kat issue invoices?

Yes. Kat issues a VAT invoice at the time you make a purchase and receive the product. If you need an invoice, please let our staff know in advance.

What happens to my money if Kat ceases trading?

Kat undertakes to give at least 60 days' notice and to refund any unused Credit in cash or by bank transfer.

If you need help or have any questions about the programme, please contact Kat via:

Facebook Fanpage	thekat.shop
Instagram	@thekat.shop
Email	thekat.shop.membership@gmail.com
Hotline	0888.588.644
Stores	07 Trần Huy Liệu, Phú Nhuận Ward, Ho Chi Minh City (9:00 - 22:00)
	365 Nguyễn Đình Chiểu, Bàn Cờ Ward, Ho Chi Minh City (09:00 - 21:30)

Confirmation of acceptance When you register on the waitlist, pay a holding deposit or complete your payment to join the Founding Membership programme, you are deemed to have read, fully understood and agreed to be bound by the entire content of these Rules and Terms. In particular, you confirm that you clearly understand that Credit may only be used to shop at Kat, is for your use only, cannot be exchanged for cash and cannot be transferred to anyone else. If anything in these terms is unclear to you, please contact Kat for an explanation before deciding to join.

TKS Fashion Co., Ltd.

Tax code: 0319171401  ·  Registered business address: 7 Trần Huy Liệu, Phú Nhuận Ward, Ho Chi Minh City

Kat thanks you for taking the time to read these terms carefully before joining.