FAQ

Orders & Payment

How do I place an order at thekat.shop?

Choose your favorite item, select your size, add it to the cart, and proceed to checkout. Once your order is placed successfully, you’ll receive an order confirmation by email/message.

What payment methods does thekat.shop accept?

We accept: cash on delivery (COD), card payment and VNPAY.

Will I receive an invoice?

Yes. If you need a VAT invoice, please provide your details at checkout or call us on 0888.588.644.

Shipping

How long does delivery take?

• Within HCMC: about 1-2 business days.
• Other provinces: about 3-5 business days.

Delivery times may vary during holidays or major sale periods.

How is shipping calculated?

Free shipping on all orders.

Can I track my order?

Yes. Once your order has shipped, we’ll provide a tracking number so you can follow its status.

Exchanges

What is your exchange policy?

Thekat.shop accepts exchanges within 10 days of delivery, provided the item is unworn, unwashed, with original tags and packaging intact.

Which items cannot be exchanged?

Sale items and any items that have been used or damaged by the customer are not eligible for exchange.

What if I receive a defective item?

If an item is defective or you received the wrong size/ color/ item, please contact us within 48 hours with photos. Thekat.shop will arrange a replacement and cover the shipping cost.

Products & Sizing

How do I choose the right size?

Please refer to our Size Guide on the website. If you’re still unsure, send us your measurements and we’ll be happy to advise.

How should I care for my items?

Each item has specific care instructions on its label. In general, hand wash or machine wash on a gentle cycle, avoid harsh bleach, and dry in a cool, shaded place.

Other

Where can I get more help?

You can call 0888.588.644 or send a direct message on thekat.shop’s Instagram/Facebook. Response time: during business hours, from 9AM to 5PM.